Requently Asked Questions

How to spot a scam:

Criminal scammers will often use the names of legitimate pet shippers such as Eco Express Couriers, using pirate websites and the logos of these companies to appear genuine. The difference is, correspondence will often come from a third party domain such as gmail.com, rather than the company URL (for example info@express-carrier-delivery.com).

These scammers will generally offer to provide free or inexpensive puppies, charging just for the price of shipping. In most cases there is no dog and no shipment, so please take precautions before paying money for services that may not exist. Other animals frequently offered include purebred cats, monkeys, birds, snakes, and small exotic animals.

Pet scammers often use websites like Craigslist or Backpage and other animal classifieds to advertise pets that do not exist. Expensive animals, like Bulldogs or toy breeds, are offered at very low prices or at no cost—all you have to do is pay for the shipping. If you see an ad like this, chances are it is a scam.

Scammers also regularly use Western Union or Money Gram as a payment method.  Unlike PayPal or a recognized credit card merchant system, Western Union and Money Gram payments are often untraceable and non-refundable.

If you see an offer that is too good to be true, it probably is. It probably is a scam!

We advise that before purchasing or organizing the shipping of a pet online, always thoroughly research the company before making payment.

For more helpful information on how to spot a pet scammer, please visit the International Pet and Animal Transport Association (IPATA) website.

To report a scam visit: ic3.gov

What Can I Ship?

We support all palletised and bulk tank transport. Please contact us for any specific requirements.

What Warranties Do I Have For My Shipments?

Optimise operates under country-specific freight forward industry terms. We are members of Logistics and Freight Association of Ireland (LFAI). Optimise can also offer specific insurance cover on request. We regularly review our transport providers and only work with professional and experienced carriers.

WHAT MODES AND SERVICES DOES ECO EXPRESS PROVIDE?

We offer services for international and domestic freight, small parcel shipping, B 2 C solutions, freight and parcel audit and reporting, and overall supply chain management.